3.1 Digital Service Termination
As an API-based digital service platform, FinNetTech provides intangible digital integrations and IT solutions. Once a business client has integrated our API and the service has been provisioned, the initial setup and integration fees are generally non-refundable due to the allocation of technical resources and infrastructure deployment.
3.2 Transaction Reversals & Payout Errors
- Failed API Calls: In the event of a technical failure within our infrastructure that results in an incomplete payout or transaction, FinNetTech will initiate an automated reversal to the client’s digital ledger within 24 business hours.
- Incorrect Data Submission: Business clients are responsible for the accuracy of the data transmitted through our API. We do not offer refunds or reversals for payouts executed correctly based on incorrect data provided by the client’s system.
3.3 Subscription & Maintenance Refunds
- Monthly Service Fees: If a business client wishes to terminate their service agreement, they must provide 30 days’ notice. Refunds for pre-paid monthly maintenance fees will be calculated on a pro-rata basis from the date the notice period ends.
- Service Level Failure: If FinNetTech fails to meet the guaranteed 99.9% uptime as per our SLA, verified clients may be eligible for service credits applicable to their next billing cycle.
3.4 Audit & Dispute Resolution
In the case of disputed transactions, FinNetTech will provide a detailed VAPT or system log report to assist in the audit process within the Pakistan territory. All refund or reversal disputes must be submitted through the official Developer Integration Hub for technical review.